Selectrugs
Reviews and Complaints
www.selectrugs.com
Anonymous
Dayton, Ohio
Selectrugs.com ( Select Rugs)
Placed a order 30 days later and three unreturned phone calls was told it was back ordered. Why did I have to call to check the status of my order, not one time but three times. In the company policy they promised that the rugs would be delievered in 7-10 days, and if it was backordered they would notify me, guess what no notification ever. Only said sorry from the anwsering service. Horrible experience cancelled order, unbelievable lack of communication ! Don't deal with this company or you will be sorry. Buyer beware, I'm going to post this ever place I can. Date of order was April 9, 2011.
2 comments
selectrugs.com s
Somerville, Massachusetts
RUDE customer service & DID NOT follow thru with guarantee
SELECT RUGS - SELECTRUGS.com HORRIBLE customer service & VERY late shipping. Returning items was next to impossible. Also - Pictures of rugs & colors of Rugs are not accurately depicted on website. The toll free # given on the website never connects you to a real human - you must interface with customer service via chat window & the person whom you are chatting with either is a person with extremely low reading comprehention OR is purposefully being obtuse. Either way - Customer service is a reflection of the company & SELECT RUGS is HORRIBLE!!!! do not order from selectrugs.com - unless you want a product that is overpriced, under quality & next to impossible to return.
Loss:
$200
8 comments
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I have had numerous ongoing problems with Select Rugs. First, I was sent a wrong rug and a damaged rug.
Long story, but Select Rugs Customer Service seemed far more interested in my returning the rugs to the manufacturer than in actually sending me my replacement rugs! However, the return process was very poor. It was almost as if I had to twist someone's arm just to send me the replacement rugs that I paid for! Communicating w/S.R.
is poor too (though a certain rep in particular was better than the others and eventually was able to help me). After 2-3 months, I still don't even have one of the rugs from the order.
This is the second time the rug has had to be back ordered; I was not even informed of the second 3-month back order but had to inquire myself.
This week, I have tried to contact Sean Ardry, but as of yet he has not responded to me.
Dear Anonymous,
We apologize for any inconvenience. Our records indicate email notification of the back order, and an immediate refund upon request of cancellation. At times, our on-hand inventory information may differ from our real-time online site inventory.
Our customers have asked for real-time inventory information, and we are responding.
In the meantime, we would like to again earn your business. Please contact me directly if I can help in any way.
Also, we are offering you an additional 10% discount off of any listed product price.
Best regards,
Sean B. Ardry,
Customer Care Manager, Selectshops.com
480-302-**** Direct
sean.ardry@***.com