Anonymous
map-marker Dayton, Ohio

Selectrugs.com ( Select Rugs)

Placed a order 30 days later and three unreturned phone calls was told it was back ordered. Why did I have to call to check the status of my order, not one time but three times. In the company policy they promised that the rugs would be delievered in 7-10 days, and if it was backordered they would notify me, guess what no notification ever. Only said sorry from the anwsering service. Horrible experience cancelled order, unbelievable lack of communication ! Don't deal with this company or you will be sorry. Buyer beware, I'm going to post this ever place I can. Date of order was April 9, 2011.
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2 comments
Guest

I have had numerous ongoing problems with Select Rugs. First, I was sent a wrong rug and a damaged rug.

Long story, but Select Rugs Customer Service seemed far more interested in my returning the rugs to the manufacturer than in actually sending me my replacement rugs! However, the return process was very poor. It was almost as if I had to twist someone's arm just to send me the replacement rugs that I paid for! Communicating w/S.R.

is poor too (though a certain rep in particular was better than the others and eventually was able to help me). After 2-3 months, I still don't even have one of the rugs from the order.

This is the second time the rug has had to be back ordered; I was not even informed of the second 3-month back order but had to inquire myself.

This week, I have tried to contact Sean Ardry, but as of yet he has not responded to me.

Guest

Dear Anonymous,

We apologize for any inconvenience. Our records indicate email notification of the back order, and an immediate refund upon request of cancellation. At times, our on-hand inventory information may differ from our real-time online site inventory.

Our customers have asked for real-time inventory information, and we are responding.

In the meantime, we would like to again earn your business. Please contact me directly if I can help in any way.

Also, we are offering you an additional 10% discount off of any listed product price.

Best regards,

Sean B. Ardry,

Customer Care Manager, Selectshops.com

480-302-**** Direct

sean.ardry@***.com

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selectrugs.com s
map-marker Somerville, Massachusetts

RUDE customer service & DID NOT follow thru with guarantee

SELECT RUGS - SELECTRUGS.com HORRIBLE customer service & VERY late shipping. Returning items was next to impossible. Also - Pictures of rugs & colors of Rugs are not accurately depicted on website. The toll free # given on the website never connects you to a real human - you must interface with customer service via chat window & the person whom you are chatting with either is a person with extremely low reading comprehention OR is purposefully being obtuse. Either way - Customer service is a reflection of the company & SELECT RUGS is HORRIBLE!!!! do not order from selectrugs.com - unless you want a product that is overpriced, under quality & next to impossible to return.
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Loss:
$200
8 comments
Guest

I also have had a bad experience with Select Rugs. I ordered a rug and the colors were very different from the pictures on the computer.

I called, talked to a very helpful customer service agent, received the return authorization, sent the rug back immediately and have been waiting longer than the "7-10" days for a refund. I have called their customer service number numerous times to get the recording, left messages on two and that was a week ago. No return call.

How does this company stay in business??? I think my next move is to notify the Better Business Bureau of Somerville, Mass.

Guest

BEWARE OF SELECTRUGS.COM. The company did not live up to their offer.

I placed an order, never delivered, never notified.

When I called to ask about it, their response was TOTALLY unsatisfactory. It appears to me that they did not want to deliver the goods at the price they advertised it for.

Guest

Run deceptive adds then say that's not what we meant. First they say they will honor the mistake...then the next manager you talk to says no sorry.

Customer service is horrible and they refuse to work with you to keep their customers happy. Will never attempt an order here again.

Guest

They are liars. "Satisfaction guarantee" and "easy returns" ~~~~laughable if I weren't so irritated.

They use the "Extreme Home Makeover" banner and they always offer twenty or thirty percent off "TODAY ONLY." They are scam artists. The kind that do anything to separate you from your money.

Buy anywhere else. Selectblnds is also affiliated.

Guest

so UPSET with this website - ordered a rug on-line yesterday - received confirming order number. This morning I received an e-mail from them stating they need an additional $420 to process my order!

Are you kidding me!! just reviewed their pricing policy ( no I didn't look at it before ordering ) and apparently this must happen alot due to policy - they don't stand behind anything on their website - what a horrible way to do business!

Guest

Ditto on the above. What a bunch of charlatans.

The item was misrepresented on the website, and there is supposedly a 7 to 10 turn around time to get a return authorization number. What a joke!

I'm debating whether to just send it back without an rma number. Impossible to get a hold of them on the phone or email.

Guest

Yeah, live chat is pretty obtuse. I asked for my order status and they simply said my order couldn't be tracked online. (Yes, I realize that since I'm staring at your obviously-wrong tracking page, but could YOU check?)

Phone calls typically go to voicemail and are not returned. I filled out their form when my order was late and got an e-mail response indicating a backorder delay of over 6 weeks.

They had charged my credit card at time of order with no indication that the item was on backorder. Just a friendly receipt saying I would receive the order in 5-10 business days and no proactive updates to the contrary.

I punted and cancelled the order after finally getting through to a live human after several tries. I was afraid I would not receive the item before my window for disputing the charge with Amex closed (and frankly that was starting to look like the endgame to me).

One other thing: You cannot read their coupon terms while shopping, but they make you check a box during checkout stating that you've read and agreed to the terms. Oddly, they will apply the discount on premium brands even though the fine print says those brands are excluded. I wonder whether they would have ultimately charged me the difference. Either way, it's really strange as I have never seen a site do this before.

Guest

Agree about the photos. There's no scale reference on the *** rugs.

We ordered one and the piles were as thick as earthworms.

So, we ate the $90 to ship it back, they got it 12 days ago, no contact.

I emailed them, no response. Called twice, and left two voice mails, no response so far.

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