I returned 2 sets of 3 rugs to this company in the same package.
They arrived at the place I had been asked to send them and I was only reimbursed for one set.
They lost the second set of rugs and will not reimburse me the over $250.00 charge.
Their customer service seems incapable following the chain of events as documented by their own company.
They have taken 4 months to search for the rugs, determine that they were lost after they received them from me and while they were being shipped from one location within their company to another location BY THEM!
Until I send them tracking numbers that I could not possibly have because they arranged their own shipping between their 2 locations, they will not reimburse me. And they took so long, despite repeated contact from me, that the date is now beyond the time that American Express will help me dispute the charge to my credit card. This has been a nightmare with what I now consider to be a nightmare company. Don't trust them.
Review about: A Set Of 3 Rugs.
Monetary Loss: $265.