Selectrugs Reviews | selectrugs.com @ PissedConsumer

Joel M Gzi

Clearwater, Florida

FREE TRIAL is NOT Free

Dec 24, 2018

2.4

Buyer Beware! The advertised FREE 30-day in home trial is anything but free! I purchased a $105 6'X9' rug for my kitchen, which I decided to return, as it was "Very thin and cheap looking and will not lie flat." Obtaing the RE# to return was not difficult, but the very least expensive way I found to return it cost $43!! So it cost me almost half the price of the rug, just to see it and immediately return it! The ordering and receiving process was smooth and timely from this company, but do not be taken in by the big claims of FREE IN-HOME TRIAL. You have to go deep into the fine print of the return policy to see that you will be responsible for all return costs (The Return Policy is NOT even listed as a separate link on the bottom of the home page with all the other site links, as is true with most all companies.They obviously do not want you to see and read ii it before buying). Unless you are absolutely sure you are going to like and keep your rug, avoid this site and use Amazon or another company that has free returns!!!). BUYER BEWARE! (I will post this on numerous other review sites).

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Loss:

$62

Cons:

Bad and lost significant money for nothing

Reason of review:

Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Anonymous

Guest-1132338

Wrong rug sent

Nov 16, 2017

1.8

I was sent the incorrect rug called this company sent pics the admitted they sent the wrong rug and I have been given such a run around by them it took days for them to answer. I asked for a discount on the rug they sent I was offered 25% which was too low for the aggravation that I have been thru . It was easier getting the discount since it was too heavy for me to send it back by myself. I am told every day that they will have an answer tomorrow and I’m still waiting for a resolution that should have been taken care of in a day. I would tell anyone who wants to buy from them to run!!!!

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Reason of review:

Order processing issue

Anonymous

Guest-1105044

NO return shipping

Sep 23, 2017

To spare others from having my experience, here is the letter I'm sending to customer service: Selectrugs.com 890 W Elliot Rd Suite 102 Gilbert, AZ 85233 ref: 218**** Dear Customer Service: In reference to my resent order I just wanted to let those in charge know how disappointed I was to have to bare the cost of return shipping of $70 for two rugs. The photos on line were nothing like what was shipped. My husband couldn’t believe how the rugs didn’t look like the photo on line and he is the most unobservant person I know. I sent pictures to customer service and asked them to consider the difference in the photo to the actual rugs. I asked them to do the right thing and refund my shipping expenses as well but they only refunded me my original purchase. I understand the different monitors argument, but when it is nothing like the photo something should be done to remedy this injustice. You offer a 30 day trial but expect the customer to bare the cost of return shipping?? At the very least I will never buy a rug on line again. However, I have purchased 4 other rugs on two separate occasions on line and never had an issue. I guess the 3rd time is the charm. I will also be telling all of my friends about my experience with selectrugs.com to help them avoid this unfortunate, expensive mistake. I will use social media and any other means I can to help them avoid this disaster. You had an opportunity to remedy this but chose to take a different route. So be it. Disappointed customer,

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Loss:

$70

Cons:

Charge return shipping

Reason of review:

Not as described/ advertised

Preferred solution: Full refund

Anonymous

Guest-889519

Paris, Tennessee

Poor Quality terrible customer service.

Jul 27, 2016

Bought 2 rugs in July and August of 2015. Had about 6 months starting seeing white places all along the edges. Called Select Rug was told to send pictures which I did. This was all before the year of my order was up. Was told I must have used a beater brush. Sent email said I never used beater brush. Then I was told it had been over a year of my oder which it was not. These rugs look horrible now, should have just thrown the money away. Terrible customer service they don't care about customer unless you are buying . Be smart don't shop with this company unless you want to be ripped off.

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Loss:

$773

Reason of review:

Bad quality

Preferred solution: Let the company propose a solution

Ayleen Hqf

West Point, Georgia

SELECTRUGS.COM INEPT!

May 07, 2013

I ordered 5 rugs from their website Heritage 528B collection on April 29th. On May 2nd they emailed a reply to my inquiry as to any back-orders. None. Well today just one of the five rugs shows up and it is a different style and color from their photos on Selectrugs.com site. I asked why they told me all in stock 5 days ago and then tell me all backordered except the one they sent (THE WRONG ONE!) I filled out the form for a "return authorization" asked for a refund and a follow-up call from a Manager. So far no response! Steve Garner

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Loss:

$577

Anonymous

Guest-332283

New York, New York

Charged but never delivered the goods

Mar 19, 2013

I had ordered a rug from Selectrugs.com. My american express card statement shows that I was charged the same day. When I didn't receive any communication from them, nor a rug after 2 weeks, I called. I was told I would be emailed with a status. Never got that. Once again I tried finding out where my rug was but this time, I selected an online chat. I was informed that my rug was on backorder for 4-6 months. There was no offer to cancel or defer payment until the rug was shipped. When I demanded that the refund my money they told me it would take 48 hours. This site feels like a scam. Who charges and doesn't deliver for 6 months? DON'T ORDER HERE!

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Loss:

$262

Anonymous

Guest-328132

Cleveland, Ohio

SENT WRONG RUGS NO MY ORDER

Mar 02, 2013

SELECT RUGS SENT ME 2 BEIGE RUGS - I ORDERED 2 BLUE RUGS - WHEN CALLING THEM THE WAIT TIME WAS TOO LONG FOR ME TO HOLD - FINALLY WAS ABLE TO HOLD ON SATURDAY MORNING - TO NO AVAIL - I AM STUCK WITH 2 BEIGE RUGS - DO NOT ORDER FROM THEM BEFORE YOU TRY TO CALL THEM NOT TO PLACE AN ORDER BUT TO TRY TO REACH CUSTOMER SERVICE - NO SUCH THING WITH SELECT RUGS - it would take more time than i have to try to correct their mistake - pictures - meet someone to have the rugs picked up - JUST STUCK WITH 2 RUGS - NOT THE ONES I ORDERED

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Loss:

$200

Anonymous

Guest-320395

Lincoln University, Pennsylvania

Slow or no delivery

Jan 31, 2013

Ordered my rug and free pad on Dec. 26th,2012. Promise from select rugs.com is to deliver in 5-10 business days. No one ever contacted me thru the 10 day window...by the way they "immediately" charged my credit card. So I began "trying" to contact them via phone, on line chat and company email. Answers were inconclusive and always the same...we'll call manufacturer and get back to you in 24-48 hrs. They never get back to you and that clock keeps starting all over everytime you make contact. Finally got rug after a month and still waiting and calling for "free" pad. These guys stink at their job. I did not do my homework...research on line about company...my mistake.

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1 comment

Guest-605513

Feb 07, 2013

This company is the worst! Placed my order on December 30, 2012.

They sent email that it's on backorder I should receive it within 15-30 days. Today is February 7, 2013 and they can't tell me when I will get my order. My credit card was charged immediately and still NO rug. You can never reach them by phone.

They put on music and you hold forever and no one ever picks up.

Placed cancelation by email and chat and no response. I had to file a dispute with my credit card company.

This company is a total RIP OFF.

Helpful

Mary M Mdn

Schaumburg, Illinois

Deceptive ad, wouldn't honor, left add run.

Oct 09, 2012

Ad on selectrugs.com states at the top, "Clearance sale...up to 75% off select rugs." Scroll down to the rug I want it has "Clearance" written across. Click on rug and there is an ad that says," take an extra 40% off our price today. Just enter code Sail40 at checkout." When you select the rug to your cart it doesn't give you the price that clearly says, "OUR PRICE" it gives you a higher price and then takes the fourty percent off. That is not what the ad says. It clearly shows OUR PRICE. And the ad states an extra 40% off at checkout. After three phone calls and one complaint submitted on line I finally talked to a Supervisor who again would call me back. This time she did but offered me nothing. Sorry that is not what we meant! She admitted there had been several other complaints yet they let the ad run all weekend and as of today..Tues. Oct. 9th it is still running. Very poor customer service. I had been promised during the first phone call they would honor the extra 40%, yet later denied this. I am PISSED.

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Loss:

$400

1 comment

Guest-566951

Nov 09, 2012

I was contacted by the VP of operations stating he would like to discuss my complaint. I told him at this point I don't think the problem can be resolved.

Unless he sends me a message stating he will honor the add that was printed I have no intention of giving this company a dollar of my money after the *** customer service I got. It's a little too late to now play "Let's make a deal". I shouldn't have to go to these lengths to get resonable customer service from a company when they were the ones at fault.

Which by the way still wasn't acknowledged by the company. I still believe the add was deceptively printed on purpose.

Helpful

Ann B Iyy

Richardson, Texas

SelectRugs is a Total Ripoff

Aug 06, 2012

Updated by user Aug 15, 2012

Select Rugs has sent me the missing items and made the order complete. I appreciate the prompt response from customer service in this matter.

I have received what I had paid for. I think we had a miscommunication in the beginning but Select Rugs came through and I\'m a satisfied customer.

Original review Aug 06, 2012

A Total Rip off!! They don't send the products ordered, and the customer service is terrible. I've tried to settle an issue over an order that did not arrive and they refuse to send the item that was paid for. I have a tracking number but that doesn't do many good when only 2 of the 3 items were sent. I would run, not walk away from Select Rugs. I had spent 1600 dollars in 2 separate orders with them and haven't gotten some of the items. I would call this fraud! There are too many great online sellers that back their orders to mess with retailers like this.

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Loss:

$70

3 comments

Guest-602220

Jan 31, 2013

You should not be remorseful for their lack of performance or inconsiderate performance. It's not that hard to pick up the phone or email...they have all this info, so it's their job to keep you posted about the status of your order until complete. And to do it in a very timely manner...not after a reasonable time or after they see you posted a derogatory review!

Helpful

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Anonymous

Guest-266730

Mount Laurel, New Jersey

Selectrugs.com

Apr 13, 2012

EASY RETURN POLICY??? NOT!!!!! Don't expect a prompt refund for any returns! I shipped back a rug in early January and only received my credit recently (April 13th)!! This is only after emailing and calling the company numerous times and providing all my shipping and UPS receipts etc. (Thankfully I kept them!). In early March, they told me the credit would be issued and to expect to see it on my statement within a week or so. It took another call and another month. BE AWARE!! THEY HAPPILY TAKE YOUR RUG RETURN, THEY JUST MAY NOT RETURN YOUR MONEY!!!

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Neknemor P

Fresno, California

DO NOT BUY FROM selectrugs.com

Dec 15, 2011

I bought a rug from this website around a month ago. I never received and email with a tracking number or telling me that it was backordered. Every time I go their website it just says warehouse processing. I've called several times and it sent me to the voicemail. One time they did answer but just told me that they would contact the manufacturer, and that it might have to work till the next day cause they were about to close. Chat works but they keep telling me that they will contact the manufacturer. I will definitely keep pushing to cancel this order and get my money back. Do yourself a favor and same some unnecessary headaches.

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Loss:

$75

1 comment

Guest-392066

Dec 16, 2011

Neknemor--

We sincerely apologize for any frustrations. Please contact me directly, and I will certainly help to resolve any issue(s). I can provide any information regarding order status, and help to expedite your order.

Best regards,

Sean B. Ardry

Customer Care Manager, Selectshops.com

480-302-**** Direct

sean.ardry@***.com

Helpful

freelandrobertson R

Tyler, Texas

Select Rugs customer service is terrible

Oct 15, 2011

Select Rugs attempted to deliver an area rug (cost $1,000.00+) to me that was obviously damaged. I declined the rug. I immediately called Select Rugs to report the condition of the rug. Select Rugs told me this was unacceptable and would let me know by email when/or if a replacement rug could be delivered. It has been over two weeks and I have not received any communication from Select Rugs. I have called their customer service number on three occasions and waited more than 20 minutes each time before anyone answered the phone. Their response is they will check with the manufacturer. I am getting nervous that they have my money, but I will never get a rug. What recourse do I have?

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1 comment

Guest-359623

Oct 16, 2011

Dear Donna,

Please accept our apologies for the damaged item and poor service. There is certainly no excuse for this. A replacement order is currently en route, and we will email the tracking number as soon as possible.

Should you need any assistance at all, please don't hesitate to contact me directly.

Best regards,

Sean B. Ardry,

Customer Care Manager, Selectshops.com

480-302-**** Direct

sean.ardry@***.com

Helpful

Anonymous

Guest-221523

Houston, Texas

Poor customer service

Aug 11, 2011

I have had numerous ongoing problems with Select Rugs. First, I was sent a wrong rug and a damaged rug. Long story, but Select Rugs Customer Service seemed far more interested in my returning the rugs to the manufacturer than in actually sending me my replacement rugs! However, the return process was very poor. And it was almost as if I had to twist someone's arm just to send me the replacement rugs that I paid for! Communicating w/S.R. is poor too (though a certain rep in particular was better than the others and eventually was able to help me). After 2-3 months, I still don't even have one of the rugs from the order. This is the second time the rug has had to be back ordered; I was not even informed of the second 3-month back order but had to inquire myself as to what was going on. Etc., etc. This week, I have tried to contact a certain customer service "manager," but as of yet he has not responded to me.

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Anonymous

Guest-219292

Seattle, Washington

Returning the rugs were a nightmare.

Jul 29, 2011

Received the rugs promptly. No one would answer or return calls or emails. Had to wait 10 days to get an RA before I could return the rugs. I did pay extra to get a 'delivery confirmation receipt' thru the USPS when returning the rugs. I think that helped me finally get my credit. It took another 2 weeks to receive a credit on my VISA . I'm sure it would have taken longer if I hadn't used their 'chat with a representative' on their website. She is the only one that helped me with this process. Good Luck to anyone wanting to return merchandise.

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2 comments

Guest-321492

Aug 01, 2011

I ordered a couple of rugs with Select Rugs, one was on backorder and the other one arrived very quickly. When I recieved the other rug it was the wrong color, I called selectrugs.com and was treated very nicely, was given a RA number that day and had the money back in my account in less than 3 weeks. These people are helpful and have great customer service.

Helpful

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Anonymous

Guest-207589

Madison, Wisconsin

Will not reimburse me for items they know I returned.

May 11, 2011

I returned 2 sets of 3 rugs to this company in the same package. They arrived at the place I had been asked to send them and I was only reimbursed for one set. They lost the second set of rugs and will not reimburse me the over $250.00 charge. Their customer service seems incapable following the chain of events as documented by their own company. They have taken 4 months to search for the rugs, determine that they were lost after they received them from me and while they were being shipped from one location within their company to another location BY THEM! Until I send them tracking numbers that I could not possibly have because they arranged their own shipping between their 2 locations, they will not reimburse me. And they took so long, despite repeated contact from me, that the date is now beyond the time that American Express will help me dispute the charge to my credit card. This has been a nightmare with what I now consider to be a nightmare company. Don't trust them.

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Loss:

$265

1 comment

Sean A Hbl

May 12, 2011

Dear Pam,

We apologize for any frustrations. Our records indicate return of only 1 of your 2 orders. We are confident that we can assist in locating your return shipment. Pleae provide us with the tracking number(s) and carriers for your shipment(s). Upon receipt of this information it will be very easy to research and resolve the issue.

Feel free to contact me directly for any assistance.

Best regards,

Sean B. Ardry,

Customer Care Manager, Selectshops.com

sean.ardry@***.com

480-302-**** Direct

Helpful

Contact Information

Website:

www.selectrugs.com

Mailing Address:

115 East 82nd St, Suite 1B

New York, New York 10028

United States

Phone:

(877) 772-6674

Contact Selectrugs Customer Service

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Selectrugs

Selectrugs Overview

Top Selectrugs Reviews

"FREE TRIAL is NOT Free"

FREE TRIAL is NOT Free

Wrong rug sent

NO return shipping

Poor Quality terrible customer service.

SELECTRUGS.COM INEPT!

Charged but never delivered the goods

SENT WRONG RUGS NO MY ORDER

Slow or no delivery

Deceptive ad, wouldn't honor, left add run.

SelectRugs is a Total Ripoff

Selectrugs.com

DO NOT BUY FROM selectrugs.com

Select Rugs customer service is terrible

Poor customer service

Returning the rugs were a nightmare.

Will not reimburse me for items they know I returned.

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