To spare others from having my experience, here is the letter I'm sending to customer service: Selectrugs.com 890 W Elliot Rd Suite 102 Gilbert, AZ 85233 ref: 2186935 Dear Customer Service: In reference to my resent order I just wanted to let those in charge know how disappointed I was to have to bare the cost of return shipping of $70 for two rugs. The photos on line were nothing like what was shipped.
My husband couldn’t believe how the rugs didn’t look like the photo on line and he is the most unobservant person I know. I sent pictures to customer service and asked them to consider the difference in the photo to the actual rugs. I asked them to do the right thing and refund my shipping expenses as well but they only refunded me my original purchase. I understand the different monitors argument, but when it is nothing like the photo something should be done to remedy this injustice.
You offer a 30 day trial but expect the customer to bare the cost of return shipping?? At the very least I will never buy a rug on line again. However, I have purchased 4 other rugs on two separate occasions on line and never had an issue. I guess the 3rd time is the charm.
I will also be telling all of my friends about my experience with selectrugs.com to help them avoid this unfortunate, expensive mistake. I will use social media and any other means I can to help them avoid this disaster. You had an opportunity to remedy this but chose to take a different route.
So be it. Disappointed customer,
Review about: Oriental Weavers.
Reason of review: Not as described.
Monetary Loss: $70.
Preferred solution: Full refund.
I didn't like:
Charge return shipping.