Ad on selectrugs.com states at the top, "Clearance sale...up to 75% off select rugs." Scroll down to the rug I want it has "Clearance" written across.Click on rug and there is an ad that says," take an extra 40% off our price today.
Just enter code Sail40 at checkout." When you select the rug to your cart it doesn't give you the price that clearly says, "OUR PRICE" it gives you a higher price and then takes the fourty percent off. That is not what the ad says. It clearly shows OUR PRICE. And the ad states an extra 40% off at checkout.
After three phone calls and one complaint submitted on line I finally talked to a Supervisor who again would call me back. This time she did but offered me nothing. Sorry that is not what we meant! She admitted there had been several other complaints yet they let the ad run all weekend and as of today..Tues.
Oct. 9th it is still running. Very poor customer service.
I had been promised during the first phone call they would honor the extra 40%, yet later denied this.I am PISSED.
Review about: Area Rugs.